![]() ![]() This is the most interactive part of the program it’s a leadership summit with the Senior Leadership Team running the show. Step Three: Create a blueprint or game plan.Step Two: Establish a vision, philosophy, and common message as it pertains to leadership.Step One: Kick off the program with the “Senior Leadership Team” of the organization, the Executive Team and Directors.In my previous article, we reviewed the first three steps for creating a leadership program: It means creating an environment in which team members desire to exceed guest expectations … and this all starts at the top. When I talk with executive leadership teams about what it is they are looking to accomplish with a guest service program, I’m usually told the same answer, “We want our frontline team members to create loyalty with our guests.” It has been my experience that this is a mindful, strategic process that takes time, dedication and hard work. Why everything starts at the “top” for a culture of incredible service
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